Lunviro (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
1. Company Information
Lunviro
4390 Stearman Ave
West Vancouver, BC V7W 1B5
Canada
Phone: +1 604-903-8421
Email: [email protected]
2. Information We Collect
We may collect the following types of personal information:
A. Information You Provide Directly
- Full name
- Email address
- Phone number
- Home or business address
- Service details or special instructions
- Payment information (if applicable)
This information is collected when you:
- Request a quote
- Fill out a contact form
- Book a service
- Subscribe to updates
- Communicate with us via email or phone
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
This data helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
- Provide and manage cleaning services
- Respond to inquiries and customer support requests
- Process payments
- Send service confirmations and updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
We do not sell your personal information.
4. Consent
By using our website or providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
You may withdraw consent at any time by contacting us at [email protected], subject to legal or contractual restrictions.
5. Disclosure of Information
We may share your information with:
- Trusted service providers (e.g., payment processors)
- IT and website hosting providers
- Legal authorities if required by law
All third-party providers are required to maintain confidentiality and protect your data.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration or disclosure
However, no online transmission can be guaranteed to be 100% secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When no longer required, information is securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve performance
You may disable cookies through your browser settings, though some website features may not function properly.
For more details, please review our Cookie Policy.
9. Your Rights Under Canadian Law
Under PIPEDA, you have the right to:
- Access your personal information
- Request corrections
- Withdraw consent
- File a complaint regarding privacy practices
To exercise your rights, contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.
11. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Lunviro
4390 Stearman Ave
West Vancouver, BC V7W 1B5
Canada
Phone: +1 604-903-8421
Email: [email protected]